Exchange Policy:
Without prejudice to the provisions of statutory and contractual warranties, the consumer has the right to exchange a product purchased from the store within seven (7) days from the date of receipt. The consumer may not exchange the product after this period.
Conditions for exchange:
- The product must be in perfect condition and unused, with no benefit derived from it.
- The store reserves the right to inspect the product before approving the exchange to verify its condition.
- The consumer is responsible for shipping fees in case of exchange.
- For international exchanges, the consumer bears the full shipping cost, including delivering the item to the shipping company.
- If the product is found to be defective or incorrectly delivered, the consumer will be compensated accordingly.
Exchange is not permitted in the following cases:
- Custom-made products or those manufactured per the consumer’s specific request, except in cases of defects or deviation from the specified requirements.
- Used videos, DVDs, CDs, or software products.
- Newspapers, magazines, publications, books, or other literary works.
- Defects resulting from misuse or mishandling by the consumer.
- Contracts involving accommodation, transport, or food services.
- Contracts involving the purchase of downloadable software products.
Return Policy:
Without prejudice to the provisions of statutory and contractual warranties, the consumer has the right to cancel the contract and return the product purchased from the store within seven (7) days from the date of receipt. The consumer may not return the product after this period.
Conditions for return:
- The product must be in original condition and unused, with no benefit derived from it.
- The store reserves the right to inspect the product before accepting the return.
- The consumer is responsible for all return shipping costs.
- For international returns, the consumer must cover the entire cost of shipping and arrange delivery to the shipping company.
- If the product is defective or delivered in error, the consumer will be fully compensated.
Return is not permitted in the following cases:
- Custom-made products or those made to the consumer’s specifications, except in cases of defects or failure to meet those specifications.
- Used videos, DVDs, CDs, or software products.
- Newspapers, magazines, publications, books, or other literary works.
- Defects caused by the consumer’s mishandling.
- Contracts involving accommodation, transport, or food services.
- Contracts involving the purchase of downloadable software products.
